Please call our COVID-19 Hotline (229-353-2819) first before scheduling an appointment or coming to a facility if you feel symptoms like fever, cough and shortness of breath.

Southwell COVID-19 Resource Center

COVID-19, the new coronavirus, has affected the lives of all of us in unprecedented ways.  Southwell is doing everything possible to protect the people and communities we serve.  Our goal is to be ready and prepared for whatever is ahead.  We know you have questions and concerns, and we are investing expertise and resources to make sure you have the information you need, when you need it.

Southwell provides a 24-hour hotline where you may speak with a member of our clinical team.  Please call the toll-free hotline before coming to our facility if you experience symptoms including fever, cough and shortness of breath. 

COVID-19 HOTLINE: (229) 353-2819  (test results provided on weekdays only)

To protect the most vulnerable, we are limiting visitor access to all our hospitals, clinics and facilities.  Read our latest Visitor Guidelines resource for more details.  Additional information is posted below and updated frequently as conditions change.


COVID-19 Testing

The last day for the COVID-19 Drive-Thru Testing Center at the Tift Regional Community Events Center on Carpenter Road was Thursday, September 16, 2021.

COVID-19 testing will still be available after September 16 at ExpressCare in Tifton, Affinity Pediatrics in Tifton, Affinity Pediatrics in Moultrie, Ocilla Pediatrics in Ocilla, and Southwell’s primary care clinics in Adel, Ashburn, Nashville, Sylvester, and Valdosta. Visit for more information or call (229) 353-2819.



Frequently Asked Questions about Care and Services

How much does a COVID-19 test cost?

The cash price for a COVID-19 laboratory test is $174.00.  This information is posted in compliance with the Public Health Service Act (42 U.S.C. 247d).  Previously posted $391.50 test price included a full panel of tests.  The $174 price is for a COVID-19 test only.  Please see the next few questions for how test charges will be handled.

Information on why we post a cash price on our website:

Health plans are required to reimburse providers for COVID-19 related diagnostic testing.  If the health plan has a negotiated rate with the testing provider in place prior to the COVID-19 national emergency, that negotiated rate would apply during the emergency period.  If the health plan does not have a negotiated rate with the test provider (i.e., the provider is out-of-network), the plan can either negotiate a payment rate with the provider or pay the provider an amount that equals the cash price for the service listed on the provider’s public website. 

I have insurance and only received a COVID-19 test, do I have to pay?

Southwell will not collect payment on the front-end.  We will bill the insurance company for the COVID-19 test.  Your insurance company may waive the copay at their discretion.

What if I only receive a COVID-19 test but don't have insurance?

Southwell will not collect payment on the front-end.  We will bill HRSA for the COVID-19 test and the patient will have zero dollar ($0.00) responsibility.  Any additional services rendered will be billed at Southwell’s normal self-pay rates.

How much will I be billed if I receive a COVID-19 test and additional services?

Southwell will not collect payment on the front-end.  We will bill the insurance company for the COVID-19 test.  Your insurance company may waive the copay at their discretion.  Any additional services will be billed at normal rates and will vary depending on your insurance plan. 

Southwell will not balance bill patients for any copays or out of pocket costs for COVID-19 testing not covered by insurance.  This means that you will have $0.00 out-of-pocket costs for COVID-19 screening.  If a patient does receive a statement, they should contact Customer Service at 229-353-6124, option 3.


What steps should I take if I test positive for COVID-19?

If you tested positive for COVID-19, follow these steps to protect your loved ones and the community. These steps should also be followed if you haven’t been tested but think you have it.

  • Stay home except to get medical care
  • Separate yourself from other people and animals in your home. This is called home isolation.
  • Call ahead before visiting your doctor or a hospital.
  • Wear a facemask if you are sick if possible.
  • Cover your coughs and sneezes. Use a tissue or your elbow, not your hand.
  • Wash your hands often.
  • Avoid sharing personal items, such as dishes, drinking glasses or towels.
  • Clean all “high-touch” surfaces, such as doorknobs and light switches, every day.
  • Monitor your symptoms and contact your doctor if you get worse.
  • Get medical attention immediately if you experience these warning signs:
    • Difficulty breathing or shortness of breath
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse
    • Bluish lips or face

Detailed information about these steps can be found on the CDC’s website.

How long does someone with COVID-19 need to be in home isolation?

Please reference the current Centers for Disease Control isolation recommendations here.

Can I still make an appointment for regular care?

Yes, you can still make an appointment for certain health needs. Southwell hospitals and clinics remain open for care that cannot be delayed.

We encourage the community to make the appointments that you may have been putting off over the past year. 


What are Southwell hospitals and clinics doing to keep us safe?

All hospitals and clinics have protocols and systems in place to keep all patients, visitors and healthcare workers safe. In addition:

  • We are restricting visitors to our hospitals.
  • We are screening all patients, visitors and staff each day they enter our facilities.
  • We are require that masks are worn at all of our facilities by patients, visitors, and staff.
  • We have separate rooms for patients who we believe might have the virus so they are not waiting in public spaces.

Answers to Your Questions about COVID-19

What is coronavirus?

Coronaviruses are a large family of viruses, some causing respiratory illness in people and others circulating among animals. Rarely, animal coronaviruses can evolve and infect people and then spread between people.

Previous coronavirus outbreaks have included severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS). COVID-19 is the disease caused by the novel coronavirus, SARS-CoV-2.

What are the symptoms of COVID-19?

Symptoms of COVID-19 are flu-like and may include fever, cough or shortness of breath. Some people may also experience fatigue, body aches, a runny nose or a sore throat.

Most people develop only mild symptoms. But some people, usually those with other medical complications, may develop more severe symptoms, including pneumonia.

How does it spread?

It appears to spread by people with the infection coughing and sneezing.

That’s how infected people project moisture droplets. Those droplets are inhaled by other people. They also are moved to the eyes, nose or mouth by contaminated hands when you touch your face.

This is how other respiratory viruses spread. We have a lot to learn about COVID-19, but it appears to spread the same way.

How do I keep myself, my friends and my family safe?

The most important steps to take are:

  • Practice social distancing.
  • Wash your hands frequently.
  • Avoid touching your face with unwashed hands.
  • Stay home if you are feeling ill.

If you experience symptoms, contact your doctor’s office. They will help you determine if you need to be seen and provide you with instructions for seeking medical care.

Most importantly, please follow the advice of the Centers for Disease Control on what to do to limit the spread of COVID-19 in the community.

Who is most vulnerable to COVID-19?

People at higher risk include:

  • People 60 and older.
  • People with underlying health conditions such as heart or lung disease.
  • People who have weakened immune systems.
  • People who are pregnant.

People at higher risk of severe illness should stay home and away from large groups of people as much as possible.