Southwell Medical in Adel today announced that it has been named a 2022 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services.
This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
As a winner of the Press Ganey HX Guardian of Excellence Award®, Southwell Medical is in the top 5% of healthcare providers in delivering patient experience in the last year. Specifically, Southwell Medical is recognized for stellar patent experience based on feedback from patients using Southwell ambulatory surgery services.
“We know that our ambulatory surgery team at Southwell Medical consistently provides outstanding care to our patients, and receiving this award demonstrates that our patients agree. I continue to be proud of the care they provide along with our entire Southwell Medical team,” said Jay Carmichael, Chief Operating Officer of Southwell Medical.
The ambulatory surgery center at Southwell Medical offers 17 total pre and post-operative rooms, three operating rooms, two procedure rooms, and a separate entrance for surgical patients. Surgical services include gastroenterology, podiatry, gynecology, robotic surgery, orthopedics, and general surgery.
“By putting their patients and workforce first each and every day, Southwell Medical is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at Southwell Medical have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”
“We are very proud of the work and excellent care that the team at Southwell Medical has accomplished to be recognized for this well-deserved award,” said Chris Dorman, President and CEO of Southwell.
To learn more about Southwell Medical, visit mysouthwell.com/southwell-medical-adel/