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Preparing for Your Visit: Patient Access Pre-Services
We look forward to seeing you at your upcoming visit to one of our Southwell facilities. Please complete the following steps to prepare for your visit.
Pre-Registration
Patient pre-registration allows the staff to capture patient data in advance. With access to patient data, the clinical staff has enough time to organize, review, and share information. Not only does this alleviate the burden of in-person registration, but it also helps in preparing the providers. We want you to have a seamless process. You can contact our pre-registration department by calling (229) 353-7371.
Pre-registering for your outpatient procedure allows you to complete important details ahead of time, ensuring that you and our team at Southwell are fully prepared for your visit. By providing necessary information in advance, we can reduce your wait time and help you feel more at ease on the day of your procedure.
Central Scheduling
Our centralized scheduling system has dedicated schedulers on standby to assist you with most of your outpatient scheduling needs. You can contact our central scheduling department by calling (229) 353-7899 or by faxing (229) 353-7309 or (229) 353-7369.
Pre-Certification
Sometimes called pre-authorization or pre-certification, this is a health plan cost-control process by which physicians and other health care providers must obtain advanced approval from a health plan before a specific service is delivered to the patient to qualify for payment coverage. This is an important piece of the process in order to be financially cleared with no delays to your care. You can contact our Pre-Certification department by calling (229) 353-7315 or by faxing (229) 353-7317.
Obtain an Estimate
Obtain an estimate for the service(s) you are going to receive via our email: PatientPricing@mysouthwell.com. You can also click here for a self-service price estimator.
Contact Your Insurance Company
Be sure to call your insurance company to verify if an authorization is required for your procedure or service. (Please note you will need the CPT code, which can be obtained from your physician’s office).
If authorization is required, be sure to follow up with your physician’s office to ensure the authorization is obtained prior to your service(s)
Obtaining pre-certification or prior authorization helps you and your provider know what will be covered by your health plan before any services are performed. This will ensure you avoid unnecessary out-of-pocket costs from non-covered or non-approved services.
It also helps the insurance company ensure you receive the best care possible, in the best setting possible.
What do I Need to Know Before my Visit?
We strive to provide the best level of care for our patients. In doing so, we’d like to ensure you feel prepared with the knowledge and information needed to navigate through the healthcare system. Click on each box below to read the definition of this commonly-used terminology.
The amount each you are expected to pay for healthcare services your health plan covers before your health plan begins to pay.
