Please call our COVID-19 Hotline (229-353-2819) first before scheduling an appointment or coming to a facility if you feel symptoms like fever, cough and shortness of breath.
Southwell COVID-19 Resource Center
COVID-19, the new coronavirus, has affected the lives of all of us in unprecedented ways. Southwell is doing everything possible to protect the people and communities we serve. Our goal is to be ready and prepared for whatever is ahead. We know you have questions and concerns, and we are investing expertise and resources to make sure you have the information you need, when you need it.
Southwell provides a 24-hour hotline where you may speak with a member of our clinical team. Please call the toll-free hotline before coming to our facility if you experience symptoms including fever, cough and shortness of breath.
COVID-19 HOTLINE: (229) 353-2819 (test results provided on weekdays only)
To protect the most vulnerable, we are limiting visitor access to all our hospitals, clinics and facilities. Read our latest Visitor Restrictions resource for more details. Additional information is posted below and updated frequently as conditions change.
Southwell COVID-19 Patient Status Report (September 25 @2:00 AM)
Total Patient Test Results
Patients with Negative Result
Patients with Positive Result
COVID-19 Patients with Recovery
Patients with COVID-19 Death
Frequently Asked Questions about Care and Services
I'm worried I have COVID-19. What do I do?
Do I need to be tested for COVID-19?
Not everyone who feels sick needs to be tested.
The most common symptoms of COVID-19 are fever, cough and shortness of breath. If you have been exposed to someone with confirmed COVID-19 and are experiencing symptoms, you might have COVID-19. Please call the COVID-19 Hotline at (877) 719-5787 to see if you need to be tested.
How much does a COVID-19 test cost?
The cash price for a COVID-19 laboratory test is $174.00. This information is posted in compliance with the Public Health Service Act (42 U.S.C. 247d). Previously posted $391.50 test price included a full panel of tests. The $174 price is for a COVID-19 test only. Please see the next few questions for how test charges will be handled.
Information on why we post a cash price on our website:
Health plans are required to reimburse providers for COVID-19 related diagnostic testing. If the health plan has a negotiated rate with the testing provider in place prior to the COVID-19 national emergency, that negotiated rate would apply during the emergency period. If the health plan does not have a negotiated rate with the test provider (i.e., the provider is out-of-network), the plan can either negotiate a payment rate with the provider or pay the provider an amount that equals the cash price for the service listed on the provider’s public website.
I have insurance and only received a COVID-19 test, do I have to pay?
Southwell will not collect payment on the front-end. We will bill the insurance company for the COVID-19 test. Your insurance company may waive the copay at their discretion.
What if I only receive a COVID-19 test but don't have insurance?
Southwell will not collect payment on the front-end. We will bill HRSA for the COVID-19 test and the patient will have zero dollar ($0.00) responsibility. Any additional services rendered will be billed at Southwell’s normal self-pay rates.
How much will I be billed if I receive a COVID-19 test and additional services?
Southwell will not collect payment on the front-end. We will bill the insurance company for the COVID-19 test. Your insurance company may waive the copay at their discretion. Any additional services will be billed at normal rates and will vary depending on your insurance plan.
Southwell will not balance bill patients for any copays or out of pocket costs for COVID-19 testing not covered by insurance. This means that you will have $0.00 out-of-pocket costs for COVID-19 screening. If a patient does receive a statement, they should contact Customer Service at 229-353-6124, option 3.
What steps should I take if I test positive for COVID-19?
If you tested positive for COVID-19, follow these steps to protect your loved ones and the community. These steps should also be followed if you haven’t been tested but think you have it.
- Stay home except to get medical care
- Separate yourself from other people and animals in your home. This is called home isolation.
- Call ahead before visiting your doctor or a hospital.
- Wear a facemask if you are sick if possible.
- Cover your coughs and sneezes. Use a tissue or your elbow, not your hand.
- Wash your hands often.
- Avoid sharing personal items, such as dishes, drinking glasses or towels.
- Clean all “high-touch” surfaces, such as doorknobs and light switches, every day.
- Monitor your symptoms and contact your doctor if you get worse.
- Get medical attention immediately if you experience these warning signs:
- Difficulty breathing or shortness of breath
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
Detailed information about these steps can be found on the CDC’s website.
How long does someone with COVID-19 need to be in home isolation?
The Centers for Disease Control recommends continuing home isolation until:
At least 3 days (72 hours) have passed with no fever (without the use of fever-reducing drugs) and your symptoms have improved.
At least 7 days have passed since symptoms first appeared.
You may also discontinue home isolation if you had a laboratory-confirmed positive COVID-19 test and at least 7 days have passed from the diagnosis and you’ve had no symptoms.
Can I still make an appointment for regular care?
Yes, you can still make an appointment for certain health needs. Southwell hospitals and clinics remain open for care that cannot be delayed.
In-person appointments for routine and non-urgent care, such as annual check-ups, routine monitoring and wellness exams, will be deferred until a later date, when social distancing measures recommended by the Centers of Disease Control have been lifted. We are also deferring most elective outpatient surgeries and procedures.
If you have a scheduled in-person appointment, please check in with your provider before coming to your appointment during these uncertain times.
Have any Southwell patients tested positive for COVID-19?
Yes, there are patients who have tested positive for COVID-19. A current census is updated daily on our COVID-19 resource page.
The safety of patients and staff is our highest priority. Anyone who suspects they have coronavirus is asked to call before coming into the clinic so we can take safety precautions before evaluating them for care.
What are Southwell hospitals and clinics doing to keep us safe?
All hospitals and clinics have protocols and systems in place to keep all patients, visitors and healthcare workers safe. In addition:
- We are restricting visitors to our hospitals.
- We are screening all patients, visitors and staff each day they enter our facilities.
- We are asking people with cold- or flu-like symptoms to wear a mask.
- We have separate rooms for patients who we believe might have the virus so they are not waiting in public spaces.
- We are also postponing or shifting as many appointments as possible to telehealth for patients in our clinics.